Refund & Cancellation Policy
Last Updated: 18 February 2026
At JJBYV (https://jjbyv.com/), we value customer satisfaction. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.
1. Order Cancellation
a) Cancellation Before Processing
Orders may be cancelled before they are processed or shipped.
To request a cancellation, please contact us immediately at:
📧 [your-email@example.com]
📞 [your-phone-number]
If the order has not yet been processed, a full refund will be issued.
b) Cancellation After Processing / Shipping
Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may refer to our return policy (if applicable).
2. Refund Policy
a) Physical Products (if applicable)
Refunds may be issued under the following conditions:
Item received is damaged or defective
Wrong product delivered
Product is significantly different from description
To be eligible for a refund:
You must notify us within 7 days of receiving the product.
The item must be unused and in its original packaging.
Proof of purchase is required.
Once approved, refunds will be processed within 7–10 business days to the original payment method.
b) Digital Products / Services (if applicable)
Due to the nature of digital products or downloadable content:
Refunds are generally not provided once access has been granted.
However, exceptions may be made in cases of:
Duplicate payments
Technical issues preventing access
3. Non-Refundable Items
The following items are non-refundable:
Used or damaged items not caused by us
Customized or personalized products
Services already completed
4. Late or Missing Refunds
If you haven’t received a refund:
Check your bank account again.
Contact your credit card company (processing time may vary).
Contact your bank.
If you still have not received your refund, please contact us.
5. Exchanges
We replace items only if they are defective or damaged.
To request an exchange, contact us with order details and product images.
6. Shipping Costs
Shipping charges are non-refundable (unless the return is due to our error).
Customers may be responsible for return shipping costs.
7. Contact Us
For refund or cancellation requests, contact:
JJBYV
Website: https://jjbyv.com/